37820X Online Practice Questions and Answers

Your customer wants to create wallboards.

In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?

A. Realtime

B. Voice Recording Library

C. Custom reports

D. Agent Dashboards

With Avaya Equinox?Meetings online is the maximum number of participants for a Preferred VMR?

A. 50 participants

B. 25 participants

C. 100 participants

D. 500 participants

Which statement is true about the various levels and the file sharing capabilities of Avaya Spaces users?

A. Only Member level users and above can share files.

B. Only Owner/Admin level users can share files.

C. All levels of users can share files.

D. File sharing is not a capability within Avaya Spaces.

You have just completed a series of discovery conversations with a customer. To summarize the results of your conversations, what would you create to show each of the customer contacts you met with?

A. A design diagram for each person

B. An architectural diagram for each person

C. A single architectural diagram

D. A single design diagram

A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network

with WIFI. They ask you which type of network is better.

Which benefit would you tell them?

A. WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.

B. WiFi provides voice and data access for users.

C. DECT Is voice only and the chance of hacking Is minimal,

D. DECT supports longer distances than Wi-Fi.

Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference. What would be the least costly solution that will meet their requirements?

A. A Video Collaboration Solution for IP Office XT endpoint with embedded server

B. A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360

C. One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room

D. One MCU9 License for each board room and one XT5000 endpoint In each board room

Refer to the Scenario: HandH Ticket.

HandH Ticket has a single administrator for all their locations. They heard about the User self- administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive. In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

A. Button programming

B. Modify their personal directory.

C. Create personal short codes.

D. Correct their personal entry in the system directory.

Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)

A. Predictive Outbound

B. MMS Text Messages

C. Web Chat

D. Scanned Documents

In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

A. The Contact Center Manager Server database

B. The Contact Center Manager Administration database

C. The Communication Control Toolkit database

D. The Contact Center Multimedia database

Refer to the exhibit.

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

A. To IP Office and anchored In IP Office: A-6

B. Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B

C. Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5

D. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7