37820X Online Practice Questions and Answers

What is the VantageTM Voice Assistant?

A. An optional licensed feature for any Vantage device

B. A Vantage application from the Apple app store

C. A Vantage application for the K155

D. A Vantage application from the Google Play store

In an IP Office environment, which one can be run on the Vantage device?

A. Vantage Connect Client

B. Avaya IXTM Workplace Client

C. Avaya Equinox Attendant

D. IP Office Web Client

What is one of the features of the Avaya VantageTM K165 that makes it different than the Avaya Vantage K175?

A. It has visible mechanical buttons.

B. It has a smaller touch screen.

C. It does not Include a camera.

D. It is not an all glass device.

With the Basic level of account In Avaya Spaces, which statement about what users can do is true?

A. They can have direct online video calling but no video conferences.

B. They can host online video conferences with a maximum of 5 participants.

C. They can host online video conferences with a maximum of 15 participants.

D. They can host online voice conferences with a maximum of 15 participants.

To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?

A. Preferred Edition with VMPro

B. Essential Edition with an external PC to run Avaya Call Reporting

C. Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license

D. Preferred Edition with VMPro and an IP Office CTI license

You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users,

and 200 non-agent Telephony users.

How many Telephony users and UC users would be Included In your Bill of Materials?

A. 410 Telephony users and 225 UC users

B. 210 Telephony users and 425 UC users

C. 200 Telephony users and 435 UC users D. 400 Telephony users and 235 UC users

Midsize businesses face common market trends and needs related to different aspects such as workforce

or cloud communications.

Which characteristic is an example of a workforce midsize segment trend?

A. Employees want access to tools to be more self-sufficient.

B. Employees are requesting company provided mobile devices.

C. The number of users outside of the office is increasing.

D. More tech savvy workers are working in the midsize segment.

Powered by Avaya R3.x supports several different Hypervisors. What Is the only Hypervisor to support all of the Powered By R3.x applications?

A. Amazon AWS AMI

B. Microsoft Hyper-V

C. VMware ESXi

D. KVM

Refer to the Scenario: HandH Ticket.

HandH Ticket has a single administrator for all their locations. They heard about the User self- administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive. In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

A. Button programming

B. Modify their personal directory.

C. Create personal short codes.

D. Correct their personal entry in the system directory.

In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

A. The Contact Center Manager Server database

B. The Contact Center Manager Administration database

C. The Communication Control Toolkit database

D. The Contact Center Multimedia database