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33820X Exam Questions & Answers

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33820X Exam Questions & Answers

Vendor: Avaya

Certifications: Avaya Certifications

Exam Code: 33820X

Exam Name: Avaya Aura Call Center Elite & Elite Multichannel Solution Design

Updated: May 11, 2025

Q&As: 64 ( View Details)

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33820X Online Practice Questions and Answers

Questions 1

Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.

Which two IXTM Contact Center bundles offer this feature? (Choose two.)

A. Reporting Bundle

B. Basic Bundle

C. Voice Bundle

D. Advanced Bundle

Show Answer
Questions 2

A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.

Which Avaya Aura Call Center Elite feature would you recommend to this customer?

A. Advanced Call Vectoring

B. Expert Agent Selection

C. Best Service Routing

D. Business Advocate

Show Answer
Questions 3

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloudTM ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.

Which two scenarios are supported In the Avaya OneCloudTM ReadyNow offer? (Choose two.)

A. MPLS VPN/Software Defined WAN Connectivity

B. CC Solutions with ACCS Connectivity

C. Analog Trunk Access Connectivity

D. PSTN Network Connectivity

Show Answer More Questions

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