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33820X Exam Questions & Answers

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33820X Exam Questions & Answers

Vendor: Avaya

Certifications: ACDS-3382

Exam Code: 33820X

Exam Name: Avaya Aura Call Center Elite & Elite Multichannel Solution Design

Updated: Sep 16, 2023

Q&As: 64

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Free 33820X Exam Questions in PDF Format

33820X Online Practice Questions and Answers

Questions 1

Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloudTM ReadyNow.

With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

A. Multiprotocol TX Module (MTM)

B. Multiprotocol Transmitter Module (MTM)

C. Multiprotocol Label Switching (MPLS) SD-WAN

D. Multiprotocol Ethernet (ME)

Show Answer
Questions 2

An existing customer is interested in an Avaya Aura?suite that is comprised of the following applications:

1.

Desktop applications

2.

Call Routing Server

3.

Multimedia services

4.

Management applications

Based on these requirements, which solution would you recommend to the customer?

A. Avaya Proactive Contact

B. Avaya Aura?Elite Multichannel

C. Avaya Aura?Call Center Elite

D. Avaya Control Manager

Show Answer
Questions 3

A customer requires a Call Center feature that will provide the following:

1.

A routing algorithm to manage agents, call volumes, service levels, and predict call wait time

2.

As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.

To meet these requirements, which Call Center Elite feature would you recommend?

A. Advanced Call Vectoring

B. Business Advocate

C. Best Service Routing

D. Expert Agent Selection

Show Answer More Questions

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