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33820X Exam Questions & Answers

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33820X Exam Questions & Answers

Vendor: Avaya

Certifications: ACDS-3382

Exam Code: 33820X

Exam Name: Avaya Aura Call Center Elite & Elite Multichannel Solution Design

Updated: Nov 23, 2022

Q&As: 64

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Free 33820X Exam Questions in PDF Format

33820X Online Practice Questions and Answers

Questions 1

A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.

Which application solution would you present to this customer?

A. Avaya Control Manager

B. Avaya Intelligent Customer Routing

C. Avaya Proactive Outreach Manager

D. Avaya Experience Portal

Show Answer
Questions 2

A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.

Which Avaya Aura Call Center Elite feature would you recommend to this customer?

A. Advanced Call Vectoring

B. Expert Agent Selection

C. Best Service Routing

D. Business Advocate

Show Answer
Questions 3

Refer to the exhibit.

This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.

How many Automatic Call Distribution (ACD) queues can a single CMS system report on?

A. 15

B. 10

C. 8

D. 5

Show Answer More Questions

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