3313 Online Practice Questions and Answers

Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?

A. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration

B. Avaya Aura Contact Center Overview and Specification

C. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description

D. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications

In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:

1.

The incoming call arrives at the switch.

2.

The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.

What is the next step in the sequence?

A. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.

B. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.

C. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.

D. The CCMS anchors the call on an Avaya Aura Media server conference port.

While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.

How would you make an archive of the log files to provide to support personnel?

A. Create a ZIP archive of all files in D:\Avaya\Logs\CCT.

B. The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.

C. Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot

D. Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.

When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)

A. Application Enablement services (CTI proxy)

B. Session Manager (Voice inbound proxy)

C. Communication Manager (voice inbound proxy)

D. APS server (Presence proxy)

When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)

A. New

B. Abandoned

C. Oldest

D. Closed

E. Waiting

On the Avaya Aura Contact Center (AACC) server, under Apps>; Certificate Manager>; Security Configuration, the web Services Security Level is currently set to Security On.

Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)

A. Agent Desktop

B. Database Webadmin

C. Outbound Campaign Management Tool

D. Contact Center Multimedia (CCMM) Administration

In an Avaya Aura Contact Center (AACC) multimedia environment with Communications Control Toolkit (CCT), which NCCT service is not used in a SIP deployment?

A. NCCT OI Service

B. NCCT Service

C. NCCT SMON

D. NCCT TAPI Connector

E. NCCTDALS

Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?

A. SIP Gateway Manager with transport Layer Security (TLS)

B. Network Routing Service with TCP and UDP

C. Back to Back User Agent (B2BUA) with TLS

D. SIP Gateway with Real-Time Protocol (RTP)

E. SIP Redirect Server with RTP

The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)

A. Clear call from the utility and from Real-TIME Display Report.

B. Disconnect the call if one is present in the system.

C. View only those calls that are waiting in queue.

D. View all calls

Refer to the Exhibit.

In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?

A. TCP

B. STP

C. H.323

D. AML

E. TR87/TLS