3309 Online Practice Questions and Answers

You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails. What is the best way to validate the application installation?

A. Check the Avaya Aura experience Portal (AAEP) System Monitor.

B. Check AAEP administration System Maintenance > Log Viewer

C. Open a browser window and access the application Http:// : //index.html

D. Look at the Application Detail Report in the AAEP administration.

You need to identify whether your customer is using an enterprise license server to push an allocation license file down to local WebLM server on the Avaya Aura Experience Portal (AAEP) or if the license resides permanently on the AAEP. How will you determine what mode of license is being used?

A. At the Linux CLI level navigate the $CATALINA_HOME/Webapps/WebLM/license and lists the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.

B. At the Linux CLI level navigate to $CATALINA_HOME/Webapps/WemLM/META-INF and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.

C. At the Linux CLI level, navigate to $CATALINA_HOME/webapps/WebLM.data/log and list the files with the is1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.

D. At the Linux CLI level, navigate to $AVAYA_VPMS_HOME.lib.wecapps/WebLM/license and list the files with the is1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server

You want to setup a single server Avaya Aura Experience Portal system. Which three components can co- reside on a single server? (Choose three)

A. Application server

B. Primary Experience Portal Manager (EPM)

C. Auxiliary EPM

D. Media Processing Platform (MPP)

E. Telephony server

You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message: Connection to the database failed. Please configure the database before starting POM server.

Which step must you take to correct the issues and continue with this procedure?

A. The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user Postgres password 'password'; \q

B. The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.

C. The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start

D. The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/ installDB.sh SPOM_HOME.

Which two statements below about infinite campaigns are true? (Choose two)

A. Infinite Campaign does not terminate by itself after processing all contacts.

B. Infinite Campaign terminates automatically after processing all contacts.

C. To terminate an Infinite Campaign, manual intervention is required.

D. Infinite Campaign terminates only when all agents log off from the campaign.

E. Infinite Campaign is designated by Campaign Type 0.

What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?

A. the Campaign Strategy

B. the POM Campaign Director

C. the Priority of the Campaign

D. the POM Campaign Manager

Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM):

code P_POMCD007, Event text Schedule Manager Could Not Be Started. What would you check to identify the cause of this message?

A. Verify that the Media Processing Platform (MPP) is operational.

B. Verify that the application server is working correctly.

C. Verify that the Experience Portal Manager (EPM) can communicate with the MPP.

D. Verify that the database is valid and is functioning.

Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?

A. DNCREQ

B. DNC

C. Restricted DNC

D. Restricted

In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.

What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A. On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.

B. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.

C. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

D. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

A. $POM_HOME/logs/PIM_CmpMgr.log* log files

B. $POM_HOM?logs/PlM_CmpDir.log* log files

C. $POM_HOME/logs/PIM_Web.log log files

D. $POM_HOME/logs/CmpMgrService.out* log files