3309 Online Practice Questions and Answers

You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails. What is the best way to validate the application installation?

A. Check the Avaya Aura experience Portal (AAEP) System Monitor.

B. Check AAEP administration System Maintenance > Log Viewer

C. Open a browser window and access the application Http:// : //index.html

D. Look at the Application Detail Report in the AAEP administration.

Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

A. Call completed

B. Call failed

C. Call completed in SSA

D. Call routed

E. Call transferred

Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:

The system is experiencing technical difficulties.

Which two steps would you take to identify the likely cause of this message? (Choose two)

A. Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available

B. If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.

C. Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM).

D. If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.

E. Ensure that the Short Message Service (SMS) server is not down.

A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager.

Which two properties in the icrcore.properties file need to be corrected? (Choose two)

A. ICRAdminUKI

B. VPRemoteLogWebService

C. ICRSipUserName

D. ICRSipTCPPort

E. VPProductID

In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0 32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker.

Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)

A. Bypass the Prerequisite Checker as it provides only a recommendation and not a requirement to run AAEP.

B. Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.

C. Upgrade Red Hat ELS 6.0 OS from 32 bit to 64 bit as it is able to make more efficient use of the 2 GB RAM.

D. Upgrade the server to a minimum of 4 GB of RAM. ) Upgrade the server to a minimum of 320 GB Disk, 7200 RPM.

You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message: Connection to the database failed. Please configure the database before starting POM server.

Which step must you take to correct the issues and continue with this procedure?

A. The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user Postgres password 'password'; \q

B. The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.

C. The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start

D. The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/ installDB.sh SPOM_HOME.

A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)

A. .doc (Microsoft Word)

B. .xls (Microsoft Excel)

C. .pdf (Portable Document Format)

D. .jpg (Digital Image)

E. .csv (Comma separated value)

Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."

Which two steps would you take to identity the cause of this message? (Choose two)

A. Verify that the Media Processing Platform (MPP) is operational

B. Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly

C. Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)

D. Verify that the WebLM license is not expired arid verify if you have configured the required number

E. Verify that the Short Message Service (SMS) server is not down.

Which two statements about a completion code are true? (Choose two)

A. When using a custom completion code, it needs to be included in a contact strategy.

B. When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.

C. One needs to include a system completion code in CCW to use a completion code.

D. Completion codes are hard coded and new completion codes cannot be created.

In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.

What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A. On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.

B. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.

C. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

D. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.