3308 Online Practice Questions and Answers

To check the CPU utilization of the Avaya Contact Recorder (ACR) server, which two items could you use? (Choose two.)

A. the Windows 2008 Resource Monitor

B. the Linux top command

C. the CPU utilization page in the ACR web client

D. the Linux var logs

Using a local computer, the technician is trying to launch the Quality Monitoring (QM) page from the Interactions dropdown in Enterprise Manager. The web page displays an error message requiring you to contact the administrator.

Which desktop application was not installed?

A. PlaybackInstallation

B. FormDesignerInstallation

C. FormDesignerStandAloneInstallation

D. Screen_Capture_Agent

A customer's Avaya Contact Recorder (ACR) has been in production for the last 5 years. Recently you have noticed that that the var partition is low on disk space, even after performing the database vacuum and clearing unwanted files from the partition. What is the first step that must be performed to bring the size down?

A. Identify the customer retention requirement, Login to the PostgreSQL, and delete the old call details manually.

B. Identify the customer retention requirement, and Go to General Setup Recorder and change the "Retain call details for (months)" setting on the ACR webpage.

C. Identify the customer retention requirement, and delete the old call recording from the call partition.

D. Go to General Setup Recorder and change "Allow Full Database Vacuum on Startup if required".

You are installing the Linux version of an Avaya Contact Recorder (ACR), and you have installed the operating system using the required Kickstart script.

Which two accounts should you check before you continue with the application installation? (Choose two.)

A. User account: verint

B. User account: witness

C. User account: root

D. User account: administrator

E. User account: guest

While waiting to activate an Avaya Contact Recording license, some tests are run with the five- day license.

Once the full license is obtained, what is the path to update the Avaya Contact Recording to the full license?

A. System > License > Change License

B. System > Manage Users > Change License

C. General Setup > Recorder > License

D. General Setup > Recorder > Key Management Server

Which statement describes the Recorder Number that is given to the Master Avaya Contact Recorder (ACR)?

A. It is a unique identifier for every ACR, and it is a 6 digit number beginning with the number 6.

B. It is a unique identifier for every ACR determined by the Customer Sold To number.

C. It is a unique identifier for every ACR determined by the Customer Site ID.

D. It is a unique identifier for every ACR, and it is a 6 digit number beginning with the number 8.

A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with multi-DN recording.

To support multi-DN recording, what is the minimum release of software on the CS1000 and Avaya Aura® Contact Center?

A. CS1000E R5.5 and Avaya Aura® Contact Center R6.2

B. CS1000E R7.0 and Contact Center Manager Server (CCMS) R6.0

C. CS1000E R4.5 and Avaya Aura® Contact Center R6.2

D. CS1000E R6.0 and Contact Center Manager Server (CCMS) R7.0

A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura® Contact Center, in a SIP based Contact Center.

Assuming that the only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

A. Meridian Link Services on the Avaya Aura® Contact Center

B. Application Enablement Services

C. Communication Control Toolkit

D. eQuality Balance CTI Events Input

E. CTI Link as configured on the Communication Manager

A subset of the information sent to the application logs can also be forwarded to one or more Syslog servers.

Which steps are necessary to configure this Syslog on the Avaya Contact Recorder (ACR)?

A. Access the ACR webpage under General Setup. Recorder Update the URL(s) of `External Control Port(s) to connect to'.

B. Access the Syslog webpage under General Setup. Syslog SNMP Notification Destination.

C. Access the ACR webpage http:// :8080/servlet/acr?=mtce, and update the Syslog server information under `Syslog Host(s) to send logging to'

D. Access the ACR webpage under General Setup. Recorder Update the IP address on this server to use for recordings.

What is the default http port used for accessing the Avaya contact Recorder (ACR) web client?

A. 8262

B. 8080

C. 8433

D. 1433