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3002 Online Practice Questions and Answers

Questions 4

When a company's internal DNS is down, how can a SIP Remote Worker client still register with the IP Office through the WiFi connection?

A. DHCP will redirect the registration.

B. The client must use the cellular network.

C. With the FQDN and port forwarding router the Internet DNS can work.

D. The Internet router/firewall will proxy the IP Office IP address.

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Questions 5

When planning for Wide Area Network SCNs, which two are required? (Choose two.)

A. IP Routes

B. Preferred Edition

C. VCMs

D. PRI service

E. H.248

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Questions 6

What is used to send out alarm notifications to you?

A. SSA

B. SMTP

C. Syslog

D. System Monitor

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Questions 7

Which outcome can be prevented with a correctly configured multi-site SCN solution?

A. Compromised ACD routes

B. Oversubscribed VMPro ports

C. Oversubscribed VoiceMail storage

D. tromboned calls

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Questions 8

Refer to the exhibit.

You have configured enough SIP channels to carry the expected communications load, but users are reporting that sometimes they cannot call out and callers cannot get through.

Based on the information in the exhibit, what is causing the problem?

A. The timer should be set to 2 minutes.

B. The calls are being referred incorrectly.

C. The caller ID is not passed by some carriers.

D. The system is ignoring refresh messages.

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Questions 9

You have just plugged in a new IP500v2, and you look at its Dashboard display to see the new device. No telephones are plugged into the unit.

Why are two ports in one of the modules green?

A. IAH1 and LAN2 are transmitting and receiving.

B. The device has power and passed self-test.

C. The operating system is up, and someone is administering the system.

D. There is a Combo Card in the chassis.

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Questions 10

Which method can be used to add new users to a Server Edition in Select mode?

A. With LDAP

B. With UMS

C. With Outlook Plugin

D. With copy and paste

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Questions 11

Which three licenses are part of Centralized Licensing? (Choose three.)

A. 3rd Party Endpoints

B. Additional PRI Channels

C. Power User

D. SIP Trunk Channels

E. Phone Manager

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Questions 12

Which application will allow a system administrator to see historical events and alarms on a trunk in the IP Office?

A. Call Detail Reporter

B. Advanced Summary Reporter

C. Historical Reporting Application

D. System Status Application

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Questions 13

A customer is experiencing clipping and drop outs when speaking with a deskphone at remote site in an SCN.

Which two methods could a technician use to help identify the cause of the problem? (Choose two.)

A. Watch QoS statistics in SSA.

B. Change the Mode from A-law to u-Law.

C. Compare calls to local and remote extensions.

D. Change codecs in the IP Office.

E. Use Monitor to observe Jitter and packet loss.

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Exam Code: 3002
Exam Name: Avaya IP Officeâ„¢ Platform Configuration and Maintenance Exam
Last Update: May 27, 2026
Questions: 60
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