3002 Online Practice Questions and Answers

Which three licenses are made obsolete by Server Edition? (Choose three.)

A. Preferred Edition

B. 3rd Party Endpoints

C. Receptionist

D. Mobile worker

E. Voice Networking

Which requirement for the web browser is used for Web Voicemail access?

A. ActiveX

B. VoiceMail Plug-In enabled

C. Adobe Reader installed

D. JavaScript enabled

A customer tells you that the IP Office VoIP system has too much lag time between the speaker and listener.

Which two statements describe what you should do to find out what is causing the delay? (Choose two.)

A. Use system Monitor.

B. Enable RTCP monitoring.

C. Use Wireshark.

D. Examine the IP Telephone VoIP settings.

E. Use SSA.

A customer has UMS enabled on their VoiceMail Pro server. They want to use Microsoft Outlook to retrieve voicemail messages, and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

A. POP3

B. MAP

C. HTTP

D. MAPI

What does "IMAP support" mean in the IP Office UMS service?

A. A user can see/listen to voicemail messages via Web browser.

B. A user can receive voicemail messages only using MS Outlook.

C. All messages are forwarded to a user e-mail account and deleted on their telephone.

D. A user can receive voicemail messages to their Outlook, Outlook Express and/or Lotus Notes programs running on their PC.

E. A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.

Which of the following provides the ability for a device to use screenpops, control several telephone devices, make 3rd party calls, and monitor hunt group queues?

A. One-X® Portal

B. 3rd Party Endpoint licenses

C. TAPILink Pro License

D. SIPTrunking

E. Server Edition

You are installing a Server Edition. The New Hardware screen detects the presence of a second hard drive.

For which application is this normally used?

A. One-X® Portal

B. Call Detail Records

C. Avaya Contact Recorder

D. Voicemail Pro

E. Web Services

The IP Office can monitor the QoS between Avaya IP Phones and from IP Phone to IP Office.

Which two actions must complete to see QoS results? (Choose two.)

A. "Enable RTCP Monitoring" must be checked.

B. Use DebugView to see latency, jitter and delay.

C. "Enable Metric" must be selected in the Line form.

D. Look at lines or extensions in SSA.

E. Use Monitor to capture phone-call data, with filters on quality and protocol.

A customer is experiencing clipping and drop outs when speaking with a deskphone at remote site in an SCN.

Which two methods could a technician use to help identify the cause of the problem? (Choose two.)

A. Watch QoS statistics in SSA.

B. Change the Mode from A-law to u-Law.

C. Compare calls to local and remote extensions.

D. Change codecs in the IP Office.

E. Use Monitor to observe Jitter and packet loss.

Which three statements are requirements for installation of IP Office Server Edition on an Avaya Supplied server? (Choose three.)

A. Install it from either DVD ISO or from USB using the included Anaconda Installer.

B. Set the Ignition process to Server mode.

C. Edit the password, and configure the customer network settings and the basic Linux environment.

D. Use the Initial Configuration Utility to set up detailed Mid-Market Server operation.

E. Install Internet Explorer.