220-902 Online Practice Questions and Answers

A company wants to ensure that the latest cyber security threats are known to the employees across the enterprise to minimize occurrences. Which of the following should be implemented?

A. Message of the Day

B. Email lists

C. Company forums

D. Regular user education

Joe, a technician, arrives onsite at a customer's home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves, the customer reports the behavior to Joe's supervisor. The supervisor decides the issue must be addressed. Which of the following topics would the supervisor be MOST likely to cover?

A. Maintaining good communications with the customer

B. Maintaining good personal hygiene

C. Avoiding being judgmental

D. Avoid dismissing the customer's problems

After several passes with a malware removal program, the program keeps detecting the same malware infection after a reboot. Which of the following should be done to attempt to remove the offending malware?

A. Run the malware removal program while disconnected from the Internet

B. Run the malware removal program in Windows Safe Mode

C. Reinstall the malware removal program from a trusted source

D. Set the malware removal program to run each time the computer is rebooted

A website that attempts to mimic a bank website with malicious intent is known as which of the following?

A. Malware

B. Shoulder surfing

C. Social engineering

D. Phishing

Which of the following common security threats could be occurring when a user calls and requests his co-worker's password?

A. Shoulder surfing

B. Spyware

C. Phishing

D. Social engineering

A technician is attempting to upgrade a customer's PC from Windows XP Professional to Windows 7 Professional x64. The system contains a late generation Pentium 4 Processor with hyper-threading. The technician is having difficulty installing the operating system as it consistently errors out during setup. Which of the following is MOST likely happening?

A. Pentium 4 HT processors are 64-bit compatible but do not support the x64 instruction set.

B. The BIOS needs to be configured to enable x64 support.

C. Windows XP can only be directly upgraded to Windows 7 Home Basic and Home Premium editions.

D. Pentium 4 HT processors are not 64-bit compatible.

A technician is having boot issues with a newly built PC, and notices the following jumper configurations for each PATA device:

HARD DRIVE. MASTER

OPTICAL DRIVE. CABLE SELECT

Which of the following jumper configurations should be used instead?

A. HDD. Cable Select; Optical Drive. Master

B. HDD. Cable Select; Optical Drive. Cable Select

C. HDD. Slave; Optical Drive. Slave

D. HDD. Master; Optical Drive. Master

Ann, a user, reports that a newly purchased laptop is only showing 65GB total on the C. drive, but she purchased a 100GB hard drive. Which of the following is MOST likely the cause of this difference?

A. The unavailable space is set aside for Windows system files

B. The manufacturer provided a factory recovery partition

C. Corrupted data is being stored in the unused space

D. The partition was setup incorrectly and needs to be extended

A technician installs Windows 7 on a 4TB hard drive. Which of the following should the technician choose when initializing the drive for the machine to access all the disk space?

A. GPT

B. FAT32

C. MBR

D. exFAT

Which of the following is an appropriate way to demonstrate professionalism in the workplace?

A. Share customer experiences on social media sites for others to learn from

B. Follow up with the customer to determine if issues were fully resolved

C. Speak in technical jargon to demonstrate knowledge of the subject

D. Send text messages to clients when completing service tickets