220-802 Online Practice Questions and Answers

A new network drop was just installed and the technician determined it was not terminated correctly. Which of the following tools would the technician use to terminate a network wall jack correctly?

A. Cable crimper

B. Cable tester

C. Punchdown

D. Wire strippers

After a recent memory upgrade, a customer is reporting they have seen no improvement in their system performance. Upon inspection, the technician finds that

6.0 GB are detected but only 3.0 GB of memory are usable. Which of the following is the MOST likely cause?

A. The remaining memory is a different type and cannot be used.

B. The remaining memory is defective and needs to be replaced.

C. The customer is using a 32-bit operating system.

D. The memory has not been properly configured in BIOS.

When a user tries to print, the OS slows down and appears to lock up. Shutting down the Print Spooler Service restores the computer's speed, but leaves the user unable to print.

Which of the following should be used FIRST to troubleshoot this problem?

A. Rebuild print spooler files

B. Hardware diagnostic software

C. Event viewer

D. Antivirus software

A technician is onsite to troubleshoot a distorted image on a laptop. Which of the following is the BEST way to determine if the LCD screen is the cause of the issue?

A. Disable the onboard video card.

B. Adjust the resolution of the laptop.

C. Reinstall video driver in Windows operating system.

D. Connect an external monitor to the laptop.

A user reports that their wireless connectivity is being spotty. The issue seems to interrupt their wireless signal connection when the laptop screen is tilted forward or backward during operation. When this happens, the entire wireless signal drops out until the screen is left in position for a good minute or so. Which of the following MOST likely explains what is happening?

A. The hinges on the laptop screen are not strong enough to support the wireless signal cables.

B. The wireless card is losing contact to its socket when the screen is opening/closing.

C. The laptop is designed to work optimally with wireless when the screen is at a perfect 90 degree angle.

D. The wireless signal cables are being crimped when the screen is opening/closing.

Which of the following are examples of physical security? (Select TWO).

A. Badges

B. Anti-virus

C. Encryption

D. Firewalls

E. Locked doors

When running a combination of full and incremental backups, which of the following represents the required tapes in order to completely restore a system?

A. The system cannot be restored completely using full and incremental backups.

B. Only the latest full backup is required.

C. Only the latest incremental backup is required.

D. The latest full and all incremental backups since the last full backup.

Which of the following is the BEST tool for a technician to use to make sure the network wires are securely fastened in a wall jack?

A. Crimper

B. Small flat screwdriver

C. Wire strippers

D. Punch down

A technician has a computer locked in a cabinet in the office that shares a printer and some files. The computer must remain on. Which of the following Control Panel options would be used to control the users that are able to shut the computer down?

A. Power options

B. Security center

C. Local security policy

D. System

What are possible symptoms of malware? (Select all that apply.)

A. Security alerts

B. Windows update failures

C. Pre-installation environment

D. Renamed system files

E. Rogue antivirus

F. User error