220-802 Online Practice Questions and Answers

A technician just finished replacing the system board of a user's laptop. Now, every time the unit attempts to boot into Windows 7, the laptop goes through an automatic restart midway through the OS boot screen process. Which of the following MOST likely needs to be fixed?

A. The optical drive needs to be moved lower in the boot process, below the hard disk.

B. The BIOS version on the motherboard is stock, and needs to be updated to the latest release.

C. The technician forgot to enable the SATA controller in the BIOS.

D. The hard drive operation setting in BIOS needs to be changed from AHCI to IDE.

A computer is displaying an "Operating system is not found" error whenever it is powered on. The computer is secured in a cabinet, so that only the front panel is accessible. The technician boots from a Windows installation CD and finds that there is a Windows folder on the computer. Before attempting a re- installation of the operating system, which of the following should the technician do NEXT?

A. Change the boot order in the BIOS so that hard drive is the first bootable device.

B. Start Recovery Console from the Windows installation CD and run FDISK.

C. Start Recovery Console from the Windows installation CD and run a CHKDSK /R.

D. Perform a side-by-side installation of Windows on the hard drive from the installation CD.

Which of the following methods is BEST used to ensure that data on a hard drive cannot be recovered?

A. Overwrite the drive

B. Use a degaussing tool

C. Repartition the drive

D. Format the drive

A technician adds a second monitor to a system that supports dual video output. Which of the following tabs in Display properties will allow the technician to extend the Windows desktop onto the second monitor?

A. Themes

B. Desktop

C. Settings

D. Appearance

A client is running Windows 7 Ultimate and has a requirement to run a program that only runs under Windows XP. Which of the following could the client utilize?

A. Windows XP Mode

B. Windows Hypervisor

C. Compatibility views

D. TPM

A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop's issue?

A. Document finding, actions, and outcomes

B. Identify the problem

C. Establish a theory

D. Establish a plan of action to resolve the problem

Which of the following user accounts should be disabled to adhere to security best practices?

A. Standard user

B. Guest

C. Administrator

D. Power user

A technician is tasked with implementing the principle of least privilege to secure a file server so that only authorized users can modify company documents. Which of the following should the technician implement to comply with the request?

A. Create a folder hierarchy, disable inheritance and assign user's permissions to specific folders.

B. Create a shared folder and grant full administrative rights only to the users who need to modify company documents.

C. Create a folder tree hierarchy, enable inheritance and assign user's permissions to specific folders.

D. Create a shared folder and only provide read access to all users regardless of their role.

A technician needs to decrease the time it takes to install an operating system on 100 computers. Which of the following installations would the technician use to reduce hands-on time spent on each computer?

A. Upgrade installation

B. USB installation

C. Unattended installation

D. Clean installation

Which of the following is an advantage of MOST tablets over laptops?

A. Larger storage space

B. Upgradeable parts

C. GPS tracking software

D. Multi-touch screens