A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Select TWO).
A. File Explorer
B. User Account Control
C. Windows Backup and Restore
D. Windows Firewall
E. Windows Defender
F. Network Packet Analyzer
Which of the following data is MOST likely to be regulated?
A. Name in a Phone book
B. Name on a medical diagnosis
C. Name on a job application
D. Name on a employer's website
A technician is familiar with most personnel at a customer's location and has clearance to work unsupervised. Which of the following describes how the technician should handle personal communication while on site?
A. Respond to calls and text messages while on site but not when working directly with personnel.
B. Respond to calls and text messages only from family.
C. Respond to calls and text messages only when an emergency situation requires a response.
D. Respond to calls and text messages discreetly while on site.
A user clicks a link in an email. A warning message in the user's browser states the site's certificate cannot be verified. Which of the following is the most appropriate action for a technician to take?
A. Click proceed.
B. Report the employee to the human resources department for violating company policy.
C. Restore the computer from the last known backup.
D. Close the browser window and report the email to IT security.
A technician is hardening a company file server and needs to prevent unauthorized LAN devices from accessing stored files. Which of the following should the technician use?
A. Software firewall
B. Password complexity
C. Antivirus application
D. Anti-malware scans
Which of the following are mobile operating systems used on smartphones? (Select two).
A. macOS
B. Windows
C. Chrome OS
D. Linux
E. iOS
F. Android
A technician needs to replace a PC's motherboard. The technician shuts down the PC. Which of the following steps should the technician take next?
A. Turn off the monitor.
B. Remove the power cord.
C. Remove the PSU.
D. Remove the RAM modules.
Which of the following is command options is used to display hidden files and directories?
A. -a
B. -s
C. -lh
D. -t
A user receives an error message on a Windows 10 device when trying to access a mapped drive from a Windows XP machine in the office. Other Windows XP devices in the office can access the drive. Which of the following Control Panel utilities should the user select to enable connectivity to the device?
A. Devices and Printers
B. Administrative Tools
C. Network and Sharing Center
D. Programs and Features
An organization wants to deploy a customizable operating system. Which of the following should the organization choose?
A. Windows 10
B. macOS
C. Linux
D. Chrome OS
E. iOS