220-1002 Online Practice Questions and Answers

A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of the following Control Panel utilities should the technician use?

A. System

B. Display

C. Folder Options

D. Indexing Options

Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hot-spot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hot-spot and gets 200Kbps. Ann, Joe's coworker with whom he is travelling, also has a hot-spot on her phone, and the speed test result on that hot-spot is 15Mbps. The technician checks the hot-spot settings on Joe's phone and sees the following:

Which of the following is the MOST likely cause of the problem?

A. Joe should be using WEP security on his hot-spot for faster throughput

B. Someone else is using Joe's hot-spot due to weak password

C. Joe's hot-spot gave him an invalid IP address

D. Joe is likely in a poor signal area and should try another area

A technician recently installed a new secondary hard drive in a Windows 10 desktop. After the installation, the computer displayed the following error message: No Operating System Found. However, after unplugging the new hard drive, the error message no longer appeared. The technician then reconnected the new drive to continue troubleshooting.

Which of the following steps should the technician take NEXT?

A. Reboot into safe mode

B. Check the boot order

C. Format the drive

D. Perform Windows Recovery

E. Run the chkdsk command

Which of the following employs content filtering to prevent data leaks within an organization?

A. DLP

B. IPS

C. ACL

D. VPN

Which of the following wireless encryption standards uses 802.1X In its process to secure a wireless network?

A. WPS

B. WPA2-PSK

C. WPA-Enterprise

D. WEP

An administrator, Ann, wants to be able to access a customer's router interface from a remote location. Ann always has to have the customer print out the current router settings before she can remotely manage the router. Which of the following should Ann do to eliminate this extra step before connecting to the router remotely?

A. Change the default user name and password

B. Request a static IP from the ISP

C. Enable the remote management port

D. Enable port forwarding on the router

A client requests a small SOHO wireless network setup. The client has only three devices that will require access to the Internet. The client is also concerned that a neighboring business will attempt to access the Internet without permission. Which of the following should the technician ensure when setting up the SOHO network? (Select TWO).

A. Enable client isolation

B. Lower radio power levels

C. Physically secure the access point

D. Disable unused ports

E. Enable MAC filtering

F. Enable short preambles

A user has been receiving reply emails from many contacts but the content of the emails is not familiar and the user did not send the original messages. The user calls the help desk for assistance. Which of the following is the BEST way the technician can fix this problem?

A. Perform an antivirus scan

B. Perform a refresh/restore

C. Perform an IDS upgrade

D. Perform a reinstall of the email client

A user wants to see the file extensions for all files when navigating the desktop's file structure. Which of the following Control Panel utilities should the technician access to configure the display of file extensions?

A. System

B. User Accounts

C. Personalization

D. Administrative Tools

E. Folder Options

A company decides to implement two-factor authentication on all of the company computers. In addition to a user password, which of the following is a commonly used item to implement two-factor authentication?

A. Retinal scanner

B. Key Lock

C. RSA token

D. Privacy Filter