1Z0-325 Exam Questions & Answers

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1Z0-325 Exam Questions & Answers

Vendor: Oracle

Certifications: Oracle Cloud

Exam Code: 1Z0-325

Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials

Updated:

Q&As: 86

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Same Questions from the Latest Real Exam

1Z0-325 Online Practice Questions and Answers

Questions 1

Your customer ships packages directly to customers using a trackable shipping method.

When an order is shipped, a tracking number is saved in an incident custom field.

In order to quickly respond to customers' questions about shipping status, your customer has requested

that a hyperlink control be available on the incident workspace that will load the tracking details of the

package associated with the incident when clicked.

The custom field details are below:

The URL your customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id=

Of the available options, select the one that satisfies your customer's request.

A. https://widgetshippers.com/trackyourpackage?id=$p_icf_87

B. https://widgetshippers.com/trackyourpackage?id=incidents.c$tracking_id

C. https://widgetshippers.com/trackyourpackage?id=c$tracking_id

D. https://widgetshippers.com/trackyourpackage:id=incidents.c$tracking_id

E. https://widgetshippers.com/trackyourpackage?id=$icf_c$tracking_id

Show Answer
Questions 2

Your customer has decided to enable an existing Custom Object to be used by the new "Tech Support" profile.

Which two options outline the steps that will enable the "Tech Support" profile to utilize the custom object? (Choose two.)

A. Update profile permissions/deploy custom object/add to workspace

B. Update custom object permissions/update profile permissions/deploy custom object

C. Update custom object permissions/deploy custom object/add to workspace

D. Update profile permissions/add to workspace

E. Update custom object permissions/add to workspace

Show Answer
Questions 3

Your customer has a special business process where their agents will put incidents into a waiting status for a period of one week on a regular basis.

Your customer would like these incidents to remain in the waiting status until the agent has finished researching the incident(s).

Your customer does not want these incidents to close until 7 calendar days have passed.

Which configuration setting needs to be modified from its default value in order to prevent the system from closing the waiting incident automatically?

A. PURGE_DELETE_INCIDENTS

B. DORMANT_INCIDENTS

C. CI_WAITING_CALC_DAYS

D. CI_HOURS

E. MYQ_REOPEN_DEADLINE

Show Answer More Questions

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