1Z0-219 Online Practice Questions and Answers

What are the two characteristics of Multitenancy?

A. Agents cannot manually assume appropriate role based on inbound work items.

B. It allows a Call Center agent to support multiple clients at once.

C. It allows users to navigate through multi-interactions.

D. It requires users to change position to access appropriate data.

E. It allows up-to-date overview of customer service effectiveness.

Which statement defines a dynamic drilldown?

A. Clicking a contact name hyperlink always navigates you to the contact details.

B. Clicking a contact name hyperlink navigates you to contact details for US contracts and account details for non-US contacts.

C. Clicking an account name navigates you to the last field of the current record in the current list

D. Clicking an account record navigates you to sales team details.

In Siebel Tools, how would you most easily find all references to a specific property value?

A. Use the Types tab

B. Use the Flat tab

C. Use the Detail tab

D. Use the Repository Search

Which relationship exists between Quotes and Accounts?

A. 1:1 (one-to-one relationship)

B. 1:M (one-to-many relationship)

C. M:l (many-to-one relationship)

D. M:M (many-to-many relationship)

Which three statements are true when running Assignment Manager in Interactive Mode?

A. It can be used to assign any assignment object by default.

B. The Assignment Manager creates a list of qualified employees for the assignment object.

C. A list of qualified employees is displayed to the user, sorted by the descending order of scores.

D. It automatically assigns the owner to the highest scoring candidate, but allows manual reassignment from the list of qualified employees.

E. It allows the user to select the desired candidate for the assignment.

Siebel Search can display results drawn from:

A. a configurable set of fields in multiple Siebel entities

B. the Siebel File System

C. the Siebel repository

D. external data sources

Select the three employee applications.

A. Siebel Sales

B. Siebel Partner Manager

C. Siebel Call Center

D. Siebel eService

E. Siebel Finance

To determine the base table for Siebel opportunities, you would use Siebel tools to examine:

A. the Main Table property for the Opportunity business object definition

B. the Name property for the Opportunity table definition

C. the Name property for the Table child object definition for the Opportunity business compete definition

D. the Table property for the Opportunity business component definition

When determining how to best control access to data, the business analyst must have an understanding of the differences between master data and customer data. Which two are examples of master data?

A. Literature

B. FAQs

C. Quotes

D. Accounts

Which two statements about a global deployment are correct?

A. Real time exchange rates for currencies do not require third-party software.

B. Dates, currency, numbers, and phone numbers are formatted based on the local.

C. Data entered by the user is automatically translated by a special object manager languages.

D. Siebel offers language-specific object managers that localize user interface elements.

E. Users must manually convert times into their local time zone.