1Z0-1003 Online Practice Questions and Answers

Your customer noticed a message that sometimes appears when they are moving activities between resources. The message reads "Soft skill mismatch" and the customer wants it changed to read "Resource does not meet Preferable work skill level".

Which option fulfills that requirement?

A. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity Result' category.

B. From My Display, enable "Show Placeholder IDs', then turn the Glossary Editor on. When the original message appears when moving an activity, click the ID of the message andmodify it to the new terminology.

C. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity to Resource Alert' category.

D. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Activity Warning' category.

Your customer is using SLAs for some Activity Types.The parameter is empty when sending those activities to OFSC via API. Which statement is true?

A. OFSC will set the start date depending on the Customer contract rules set within OFSC.

B. OFSC will not create the activity, and an error will be returned in the API response.

C. OFSC always uses the Activity Creation Date as the SLA start date.

D. OFSC will use the Activity Creation Date as the SLA start.

E. OFSC will use available capacity to determine the most suitable start date.

A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day'sdaily extract file.

The supervisor must have those actions included in the previous day's daily extract.

What must be configured to enable those actions to be included in the previous day's daily extract?

A. Set the BICS Settings on the Daily Extract screen to reflect the previous day.

B. Add the "Shift" property to the resource daily extract configuration.

C. Set the Overnight work value to 4 hours past midnight on the Business Rules screen.

D. Add the "Activity by Statuses" report to the Schedule Report menu item.

Which two statements are correct regarding activity duration estimations?

A. The durations of completed activities are the only ones used for future estimations.

B. An Activity Type's "default duration" is applied when there are not enough learned statistics to use for estimations.

C. Historical data is not relevant for any activity duration calculations.

D. Travel statistics can influence activity duration estimations.

E. An activity's estimated duration will never change if the activity gets reassigned from one technician to another.

Which two statements are correct regarding String and Integer properties?

A. Integer properties can be used for check box elements, whereas String properties can be used for phone numbers or email addresses.

B. Both properties are limited in terms of which entity types they can be associated with.

C. Both properties can contain Geolocation elements.

D. Both properties can contain alphanumeric characters and punctuation.

E. Both properties can include regular expressions.

A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not. Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?

A. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity Type(s) that require the override ability.

B. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) that those back office workers are assigned.

C. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type (s) that those back office workers are assigned.

D. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) of the field technicians to which the activities could be moved.

Which two problems related to time slot-based quota can you overcome when using the based booking approach with customized booking Intervals?

A. quota for extended activities being consumed from a single, shorter time slot

B. managing quota and capacity for service windows

C. average quota and capacity calculation for time slots

D. overlapping time slots stranding quota

A customer wants to integrate OFSC with their existing DBaaS instance.

Which option lists the steps necessary to take to set up the real-time transfer of OFSC data directly into DBaaS?

A. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.

B. Clone the Daily Extract outbound integration channel as a DBaaSchannel, select the data set entities specifying 'real-time' as the data transfer option, then add fields to the entities.

C. Create an outbound integration channel for DBaaS, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.

D. Create an outbound integration channel for DBaaS, select the data set entities specifying 'realtime' as the data transfer option, then add fields to the entities.

Which two statements are correct regarding Daily Extracts in Oracle Field Service Cloud (OFSC)?

A. When new custom properties are configured within OFSC, they are automatically added to the appropriateconfigured Daily Extract files.

B. Daily Extract files are accessible for download either via API, via SFTP or manually through the Outbound Integration Channels screenO OFSC.

C. If using an overnight shift, the Daily Extracts for the previous day will beavailable only after the overnight period configured on the Business Rules screen has passed.

D. Daily Extracts can be configured to be available in either XML, CSV or HTML format.

E. The Daily Extract files can be configured to include, exclude and/or arrange the order of corresponding fields and custom properties.

A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.

How doryou configure the system to support this requirement?

A. Enable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date.

B. Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.

C. Configure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai

D. Create a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.