What is the result of an e-commerce HTTP server that processes the input queue at a rate equal to or greater than that of incoming requests?
A. A bottleneck occurs.
B. Network bandwidth decreases.
C. The server performs adequately.
D. The site visitor experiences a delay.
Tom has encountered a problem with the Apache server installation on his company's server. Because he does not have an immediate solution to the problem, he should contact:
A. the Apache Help desk.
B. the Apache service staff.
C. the Apache live Help service.
D. the Apache user online forum.
Which of the following can help customers complete purchases more quickly?
A. A well-planned site hierarchy
B. Detailed descriptions of products
C. Product testimonials from other customers
D. An RSS feed directing customers to a site blog
Which of the following terms describes a level of a supply chain?
A. Tier
B. Unit
C. Block
D. Group
Which of the following is a common cause of a buffer overflow?
A. Unchecked data entered into the buffer
B. Unnecessary services running in the buffer
C. Repeated attempts to guess a password stored in the buffer
D. Unexpected SQL statements causing database information to be revealed in the buffer
Tomas receives multiple e-mail notices after he successfully places an online order with a book retailer. What is the customary sequence of order e-mail notices?
A. Order shipped, order processed, order charged to the credit card
B. Order address verified, order shipped, order charged to the credit card
C. Order fulfilled, order processed, order shipped with tracking number assigned
D. Order processed, order status confirmed, order shipped with tracking number
Which of the following is a common practice for ensuring the quality of customer service?
A. Asking customers to participate in a blog
B. Notifying a customer by e-mail when a product is shipped
C. Sending product announcements from partners by e-mail to new customers
D. Notifying the customer's credit card company via e-mail that a purchase has occurred
You are reviewing the requirements for an order entry system. The system will need to work with your accounting system and your customer database. Which of the following is the most important consideration?
A. Ease of use
B. Backup ability
C. Database compatibility
D. Secure transaction processing
The goals for effective usability in an e-commerce site are to get customers to:
A. visit, learn and return.
B. find, learn and review.
C. visit, learn and purchase.
D. find, compare and revisit.
What step would be appropriate before launching an e-commerce site with a newly installed payment gateway?
A. Contact the issuing bank to verify connections.
B. Contact the acquiring bank to verify connections.
C. Test the system using various payment methods.
D. Register the gateway with accepted credit card issuers.