Francine changed Internet service providers and just set up the equipment in the home. She is calling you because she is unable to connect to the Internet from her iMac (Late 2013). You probe further to find out that her roommate is able to connect to the Internet using a PC and Francine is able to connect using he iPad 2. Which of the following troubleshooting tools or techniques would you recommend to Francine to help her further diagnose the networking issue with the iMac?
A. Restart from the Recovery System and run Network Utility.
B. Restart the iMac and reset NVRAM.
C. Open System Information to verify that the Wi-Fi card is detected.
D. Open the Network pane of System Preferences and click Assist Me.
Marilyn wants to know which apps on her Mac store documents in iCloud. Where can you direct Marilyn to view apps that store documents and data in iCloud?
A. Select iCIoud Drive from the Finder sidebar and click the Applications folder.
B. Log into iCloud.com and click Settings to view supports applications.
C. Select iCIoud Drive from the Applications folder.
D. Click iCIoud in System Preferences and then click on iCloud Drive Options
An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?
A. Hold the Shift key at start up to Safe Boot.
B. Start the iMac to OS X Recovery and reinstall OS X
C. Hold Command-S to enter single-user mode, then mo
D. Start the iMac to OS X Recovery, open Terminal, and use it to delete all login items.
Select the tools used to view the number of attached hard disks, volumes, and types. SELECT TWO.
A. Apple Diagnostics
B. Console
C. System Information
D. Recovery Disk Assistant
E. Disk Utility
Richard purchased a new Thunderbolt drive. When tool should he use to troubleshoot the issue?
A. Console
B. Disk Utility
C. Directory Utility
D. Thunderbolt Setup Utility
William is managing systems running OS X at his company. He is distributing a PNG file that is to be used on these company systems as the desktop picture whenever a user logs in. The picture needs to be available to all user accounts set up on each system. In which of the following folders would the PNG file need to be stored on each system?
A. -/Library/Desktop Pictures
B. /System/Library/Desktop Pictures
C. /System/Desktop Pictures
D. /Library/Desktop Pictures
Sarah needs to have an account in OS X on the office iMac that will ensure that the contents of the home folder are deleted each time the user logs out. Which of the following account types does Sarah need to use?
A. Standard
B. Managed with Parental Controls
C. Guest
D. Sharing Only
Stacey states that the light on her recently purchased Apple Wireless Keyboard continuously blinks. Which of the following best describes the issue?
A. The keyboard has low battery and the batteries need to be replaced.
B. The blinking indicates the keyboard is paired to another device.
C. The keyboard is out of range and needs to be moved closer to the device it is paired with.
D. The keyboard is turned on and ready to be paired with her computer.
Which of the following is a valid choice in the Security and Privacy of System Preferences for "Allow apps downloaded from" setting?
A. CDs and DVDs
B. Apple Software only
C. Mac App Store and CDs and DVDs
D. Mac App Store and identified developers
The Mac will emit tones at startup if the machine is not passing initial tests. Match the correct tone to the symptom.
Drag the Tone from the left column to the gray box next to the Symptom in the right column.
Select and Place: