6202.1 Online Practice Questions and Answers

You are installing Contact Center Manager Administration (CCMA) on a standalone server. Which statement regarding passwords associated with CCMA running on a Windows Server 2008 operating system is true?

A. The ice Admin user account can be deleted during the CCMA installation

B. The ice Admin user account password must be established during installation of CCMA

C. If the ice Admin password is changed, CCMA cannot be logged on to either as web admin of any other user

D. If the default web admin password is changed, CCMA cannot be logged on to either as ice Admin or as any other user

In a SIP based Avaya AuraTM Contact Center, the Contact Center Manager Server (CCMS) supports secure Transport Layer Security (TLS) communication.

When implementing Security Certificate management for TLS in the CCMS, what is the first step that must be accomplished?

A. Create the Certificate Store in the CCMS

B. Apply the Signed Certificate to the CCMS

C. Create a Certificate Signing Request (CSR) file from the CMS

D. Apply the Certificate Authority (CA) Root Certificate to the CCMS

A company is planning to implement a stand-alone Contact Center Manager Server (CCMS) license with 50 Voice Agents.

Which license type should the company purchase?

A. Essential

B. Nodal NCC

C. Nodal Enterprise

D. Corporate Enterprise

A customer has just completed installing an Avaya AuraTM Contact Center solution with Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA) and Security Framework, The CCMA Server which was just installed with Security Framework needs to be backed up.

Which statement about Security Framework backup true?

A. Use the CCMA Backup and Restore link under CCMA Configuration

B. Use the Security Framework Backup and Restore utility

C. The Security Framework can be backed-up using the CCMS Backup Utility

D. Backup and restore the security framework configuration from the UCM Web Based tool

An Avaya AuraTM Agent Desktop client is running Windows XP with SP3 installed. You want to ensure that the real-time reporting data will be xxx the client Which two methods will ensure this? (Choose two.)

A. Add Internet Explorer to the firewall exception list

B. Add the address0.0.0.0 to the trusted site list under the Internet Explorer

C. Disable both multicast and unicast at the Contact Center Manager Administration (CCMA) server

D. Open the appropriate ports in the client firewall

E. Windows XP with SP3 is not supported, only SP2 and lower an supported

A customer is deploying Security Framework with single sign on (SSO) functionality As a part of the configuration, it is necessary to login to the Security Framework web tool-UCM.

Which user can access and configure the Configuration window

A. admin

B. sysadmin

C. webadmin

D. local server administrator

You are installing a new SIP-based Contact Center Manager Server (CCMS) Which statement about setting up and configuring the hardware connections for the CCMS is true?

A. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is not required

B. A direct connection to the ELAN subnet through a dedicated second NIC is required

C. A direct connection to the Contact Center Server subnet through a dedicated NIC is not required

D. A direct connection to both the ELAN subnet and the Contact Center Server subnet through a dedicated NIC is not required

You have been asked to activate Avaya AuraTM Agent Desktop Display functionality in the Call Center

Which component is a prerequisite for Agent Desktop Display in the Avaya AuraTM Contact Center environment?

A. properly configured parameters on the Multimedia server

B. RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMM)

C. unicast communication from the CCMS to the client PCs

D. multicast or unicast communication from CCMS to Contact Center Manager Administration (CCMA)

A customer has an Avaya AuraTM Contact Center installed with License Manager co-resident on Contact Center Manager Server (CCMS) Which two operations can the License manager Configuration utility be used to perform on the server? (Choose two)

A. Display status of Primary and Secondary License Manager

B. Display the maximum number of Voice Agents allowed to login

C. Display License Manager Communication error codes

D. Apply a new License Manager unlock code to reset the grace period

A customer supplied a server that fully meets the Platform Vendor Independent (PVI) specification for supporting a full co-resident software installation of Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), License Manager, Server Utility and Security Framework The server has: Quad- Core Xeon 2.8 GHz CPU, 8 GB RAM, 531 GB hard disk space available When doing a full co-resident installation, what is the supported number of Agents and Calls per Hour (CPH)?

A. Less than 100 Agents, and less than 4000 CPH

B. Less than 200 Agents, and less than 12000 CPH

C. Less than 600 Agents, and less than 24000 CPH

D. Less than1200 Agents, and less than 50000 CPH