220-801 Online Practice Questions and Answers

A user is requesting assistance in building a custom made PC for home theater use to connect to their existing large LCD screen. Which of the following components should MOST likely be recommended? (Select TWO).

A. Large IDE hard drive

B. HDMI output

C. Dual monitors

D. RAID array

E. TV tuner

Which of the following expansion slots can ONLY be found on a desktop computer?

A. PCI express

B. Express Card 34

C. Express Card 54

D. PCMCIA

Which of the following describes the function of a switch in a network?

A. Transmits packets it receives to specific connections

B. Converts a packet for transmission from one network to another network

C. Determines whether a packet belongs on an internal or external network

D. Broadcasts packets it receives to all connections

A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user's issue. Which of the following is the MOST appropriate response?

A. "Please hold while I transfer you to the previous technician, so a proper solution can be met."

B. "Please explain the issue and I will work to resolve it."

C. "My supervisor is the appropriate person to speak with about your issue."

D. "Let me help you to resolve this issue, since that technician does not know how to fix it."

A user has purchased a new touch screen tablet and is reporting that the touch interface is extremely inaccurate and almost unusable. Which of the following actions should a technician take FIRST to resolve the issue?

A. Return the tablet to the manufacturer

B. Give the user a stylus to use

C. Calibrate the touch interface

D. Verify touch interface connectivity inside the screen

By default, which of the following ports is used for SMTP?

A. 21

B. 25

C. 110

D. 143

Which of the following will send all received packets out all of its ports except the port it was received on?

A. Switch

B. Router

C. WAP

D. Hub

When building a RAID 10 array, which of the following is the minimum number of drives that have to be installed?

A. 2

B. 3

C. 4

D. 5

A technician is examining a UTP cable and notices that pins 1, 2, 3, and 6 are not the same on both ends of the cable. Which of the following is the type of cable the technician has?

A. Coaxial cable

B. Cross over cable

C. Patch cable

D. Plenum cable

Which of the following should be removed prior to replacing or upgrading memory in a laptop?

A. Hard drive

B. Optical drive

C. Wireless card

D. Battery