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ITSM20F Exam Questions & Answers

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ITSM20F Exam Questions & Answers

Vendor: EXIN

Certifications: ITSM

Exam Code: ITSM20F

Exam Name: IT Service Management Foundation based on ISO/IEC 20000

Updated: Apr 12, 2024

Q&As: 78

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EXIN ITSM20F Last Month Results

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ITSM20F Online Practice Questions and Answers

Questions 1

While planning for service improvements, what is an important best practice to consider?

A. Service improvement targets should be measurable, linked to business objectives and documented in a plan.

B. The progress of service improvement should be discussed at least weekly in the steering committee.

C. The progress should be monitored closely by an independent project manager to maintain objectivity.

D. The service improvement targets should not change until the target is reached, or else no consistency is maintained

Show Answer
Questions 2

What is a function of processes?

A. They express the level of compliance with the requested quality characteristics.

B. They represent a complete set of monitoring options.

C. They describe vertical and horizontal escalation options.

D. They complement descriptions of structural and organizational roles and responsibilities

Show Answer
Questions 3

What is required to be in place for emergency changes?

A. Capacity plans

B. Controlled Acceptance Test environment

C. policies and procedures

D. Service Continuity Plans

Show Answer More Questions

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