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Download DemoVendor: Oracle
Certifications: Oracle Applications
Exam Code: 1Z0-465
Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
Updated: Apr 13, 2024
Q&As: 80
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During requirements gathering, your customer determines that since they will be directing customers to support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement?
A. Delete the home.php file from the customerportal site.
B. Update the config verb CP_Login_URL
C. Remove the "Home page" navigation option from the template file.
D. Update the config verb CP_HOME_URL.
E. Upgrade the site.css file to remove references to the Home page.
Correct Answer: CDE
A client would like to edit a contact record and in addition add warranty Information.
Select the implementation steps required using the Custom object design below.
A. Insert the Warranties fields into the Contact workspace.
B. Insert the Warranties control into a tab in the Contact workspace.
C. Use the Warranties workspace and add the Contact control.
D. Insert a report control and assign a Warranties report into a tab in the Contact workspace
Correct Answer: A
Your customer has linked products and dispositions together on their site. On the agent's incident workspace the list of dispositions is not being filtered.
Select the two actions that will assist in troubleshooting this issue.
A. Your customer's agents must log out and log back in.
B. The Auto Build product disposition links is not selected.
C. The incident workspace does not have a filter workspace rule assigned.
D. The enable product disposition linking is not selected.
E. The client has not refreshed the incident in the incident workspace.
Correct Answer: CE
Explanation: C:You can useworkspace rules to filter out unwanted dispositions.
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